Refund policy

This policy explains your rights regarding returns and refunds.
1. Mystery Products & Change of Mind
Due to the random and mystery nature of our products, we do not accept returns or refunds for:

• Change of mind
• Disliking items received
• Expecting different items, brands, or value

By purchasing, you acknowledge and accept this.
2. Cooling-Off Period (Consumer Contracts Regulations)
The 14-day cooling-off right does not apply to mystery products where:

• Contents are random
• The mystery nature is clearly disclosed prior to purchase

This exemption is permitted under UK law.
3. Faulty, Damaged, or Incorrect Items
You are entitled to a refund or replacement if items are:

• Faulty
• Damaged on arrival
• Incorrectly supplied

How to report:

• Contact us within 48 hours of delivery
• Email 📧 helloscooptreasure@gmail.com
• Include order number and clear photos/videos

Failure to report within this timeframe may affect eligibility.
4. Third-Party Product Disclaimer
Treasure Scoop is not responsible for:

• Manufacturer quality variations
• Packaging or formulation changes
• Individual sensitivities or reactions
• Product expectations beyond manufacturer intent

Refunds are only issued where required under UK consumer law.
5. Missing or Lost Parcels

• If marked delivered but not received, contact the courier first
• We may assist with investigations but are not responsible for courier errors beyond reasonable support

6. Refund Processing

• Approved refunds are issued to the original payment method
• Processing time: 5–10 business days
• Shipping costs are non-refundable unless legally required

7. Non-Returnable Items
The following are non-returnable:

• Opened or used mystery scoops
• Items damaged due to misuse
• Items returned without approval

8. Contact
For all returns or refund enquiries:
📧 helloscooptreasure@gmail.com